Romain Robert's Interview
Title : Service technician
Department : Technic
Length of service : From 2011
Tell us a little bit about yourself
What is your background and what brings you to the Starling Hotel Lausanne?
I am an Alsacian. I worked 18 years in Basel in German Switzerland where I created my painting company as a painter. I also painted the 300 rooms of Starling Geneva, formerly Crowne Plaza.
Then I closed my business and went to a general construction company that built Canadian homes. Afterwards, I worked in a Lausanne company that had a mandate with the Starling group. A technician and painter position was available at Starling and here I am!
What is a typical technician's day?
Every day, our department has a to-do list of interventions to perform.
We try to prioritize the problems of our clients in rooms and conferences. The interventions are very diverse and require a lot of technical skills: plumbing, tiling, electricity, carpentry, sometimes a little gardening if necessary…
Then, of course, we take care of the maintenance and painting of the rooms.
What makes you a competent person?
Working for my own company has helped me to be multi-skilled, resourceful and a handyman.
I also like the contact with the guests, help them if necessary. I think it brings me a lot of benefits in my daily work.
What advice could you give to people who want to do your job?
Love your job, be a handyman and creative. I like painting and it is my original profession.
Although the colours of the rooms are chosen by the decorators and the management, I like to contribute to artistic projects. I’ve always loved drawing, I’m very creative.
How do you see your future with the Starling Group?
I worked a lot in the construction industry, so if everything is going well, I plan to stay here and ideally continue on the same job at the Starling Hotel Lausanne.
If you had to define Starling Hotel Lausanne in 3 words?
Family: Starling Hotel Lausanne is a small hotel , a proximity is naturally created with the customers
Welcoming: the decor is cosy and the staff is friendly
Serious: the staff is competent